Refund policy

Return & Refund Policy for MasterKart

Effective Date: [May 26, 2026]

Thank you for shopping with MasterKart. We strive to provide quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

Eligibility for Returns

Customers may request a return, replacement, or refund if:

  • The product is damaged upon delivery
  • The product received is incorrect
  • The product is defective
  • The item is missing parts or accessories

Return requests must be submitted within 7 days of delivery unless otherwise stated on the product page.

Non-Returnable Items

The following items may not be eligible for return or refund:

  • Used or damaged products caused by customer misuse
  • Products without original packaging or tags
  • Personalized or customized items
  • Perishable goods
  • Digital products or downloadable items
  • Hygiene-sensitive products once opened
  • Items marked as “Non-Returnable”

Return Process

To initiate a return:

  1. Contact our support team with your order details
  2. Provide photos/videos if requested
  3. Wait for return approval instructions

Approved returns may be picked up by our courier partner or may require self-shipping depending on location and product category.

Refunds

Once the returned product is received and inspected, refunds may be processed to:

  • Original payment method
  • Bank account
  • Store credit or wallet balance

Refund processing timelines:

  • UPI/Wallets: 2–5 business days
  • Debit/Credit Cards: 5–10 business days
  • Net Banking: 3–7 business days

Actual timelines may vary depending on banks and payment providers.

Replacement Policy

Eligible products may qualify for replacement instead of refund based on:

  • Product availability
  • Seller policy
  • Nature of the issue

MasterKart reserves the right to offer replacement, refund, or store credit depending on the situation.

Cancellation Policy

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation may not be possible and the return process will apply instead.

MasterKart reserves the right to cancel orders due to:

  • Pricing errors
  • Stock unavailability
  • Suspicious transactions
  • Operational issues

In such cases, eligible refunds will be issued.

Damaged or Incorrect Products

If you receive:

  • A damaged item
  • Wrong product
  • Missing item

please contact us within 48 hours of delivery with:

  • Order number
  • Photos/videos of the package and product
  • Description of the issue

Failure to report within the specified timeframe may affect claim eligibility.

Return Shipping Charges

Return shipping may be:

  • Free for eligible defective or incorrect products
  • Charged to the customer for non-defective returns where applicable

Shipping charges are generally non-refundable unless the return is due to our error.

Fraud Prevention

MasterKart reserves the right to:

  • Deny fraudulent claims
  • Limit returns for abuse of policy
  • Request additional verification before processing refunds