Shipping policy
Shipping Policy for MasterKart
Effective Date: [May 26, 2026]
This Shipping Policy describes how MasterKart processes and delivers orders placed through our Shopify-powered online store.
Shipping Locations
MasterKart currently ships across India. Delivery availability may vary depending on the customer’s PIN code, courier partner serviceability, government restrictions, or unforeseen operational issues.
Order Processing Time
Orders are usually processed within 1–3 business days after successful payment confirmation.
Orders are not processed or shipped on:
- Sundays
- National holidays
- Public holidays
During sales, festivals, or high-demand periods, processing times may be slightly delayed.
Estimated Delivery Time
Estimated delivery timelines within India:
- Metro cities: 2–5 business days
- Other cities and towns: 3–7 business days
- Remote areas: 5–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or other factors beyond our control.
Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery location
- Order weight
- Product dimensions
- Applicable promotions
Free shipping may be offered on selected products or minimum order values.
Order Tracking
Once your order is shipped, tracking details will be sent through:
- SMS
Customers can also track orders through their account on the MasterKart website.
Cash on Delivery (COD)
Cash on Delivery may be available for eligible PIN codes and products.
MasterKart reserves the right to:
- Disable COD for certain orders
- Request prepaid payment for high-risk transactions
- Limit COD availability during promotional periods
Delayed Deliveries
While we aim to deliver orders on time, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Festivals or peak shopping periods
- Incorrect shipping information
- Natural disasters or force majeure events
MasterKart is not liable for delays caused by third-party courier services.
Damaged, Missing, or Tampered Packages
Customers should inspect packages at the time of delivery.
If your order arrives:
- Damaged
- Tampered
- Incomplete
Please contact us within 48 hours of delivery with:
- Order number
- Photos/videos of the package
- Description of the issue
Claims reported after the specified timeframe may not be eligible for resolution.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping details.
If delivery fails due to:
- Incorrect address
- Incorrect phone number
- Unavailability during delivery attempts
the package may be returned to us. Additional shipping charges may apply for re-shipment.
Non-Serviceable Areas
Certain remote or restricted locations may not be serviceable by our courier partners. In such cases, orders may be cancelled and refunded.